2013 Annual Report Financial and Corporate Responsibility Performance
UTC Building & Industrial Systems, which includes Otis and UTC Climate, Controls
& Security, is the world's largest provider of high-technology building systems.
Otis is refurbishing and modernizing the elevators in the Empire State Building, still one of the world's most famous office buildings more than 80 years after Otis installed the original equipment.
  • Employees 63,492
  • Net Sales $12.5 billion
  • Operating Profit $2.6 billion

Elevators, escalators and moving walkways for all types of buildings, including commercial, residential, multipurpose malls, educational institutions and urban transportation systems.

Otis continues to lead the industry with innovative, energy-efficient technologies for getting people to their destinations quickly and safely, especially in today's super-tall buildings — the tallest more than twice the height of the Empire State Building.

Urbanization in developing markets continues to fuel the company's growth, particularly in China, which is now Otis' largest market for new equipment and accounts for nearly a fifth of its revenue. During the year, Otis China was selected to provide 225 elevators and escalators for Goldin Finance 117 in Tianjin, China, including Elevonic, Skyrise and energy-efficient Gen2-MRL elevators, and Otis LINK escalators. The building, expected to be Northern China's tallest upon completion in 2016, will feature the world's longest single hoistway, allowing passengers to ascend to the 117th floor without changing elevators.

In India, Otis secured the country's largest-ever elevator and escalator contract, to supply 670 units for the massive Hyderabad Metro Rail Project. Otis will install and maintain 260 Gen2 Premier elevators and 410 520NPE escalators throughout 66 metro stations, depots and other buildings.

Otis is supplying equipment for other major infrastructure projects around the world, including the new transportation hub at the reconstructed World Trade Center complex in New York City. Otis was also awarded the contract to provide 337 elevators, escalators and moving walkways for the Abu Dhabi International Airport's Midfield Terminal Complex in the United Arab Emirates, which will serve more than 30 million passengers annually.

The Gen2 family of elevators exemplifies Otis' commitment to constant innovation and green design. With the development of the Gen2 Switch, Otis took a major step toward elevator technology that can support zero-net-energy buildings. Launched in 2013, the Gen2 Switch uses 81 percent less power than traditional systems and is capable of operating on battery, solar or wind power. Gen2 technology is currently in use in some of the world's most prominent LEED-certified buildings, including the Carpe Diem Tower in Paris.

Another new product, CompassPlus, is Otis' most advanced destination management system, directing people to the elevator that will get them to their floor with the fewest stops.

Service continues to be a competitive advantage for Otis, accounting for more than 50 percent of its revenue. In 2013, Otis introduced a new mobile application that allows its service customers to place service requests, view maintenance data and receive real-time updates on service calls on their smartphones. An industry first, the app is an extension of Otis' popular eService customer portal.